Troubleshooting
The app will not open
Section titled “The app will not open”Check that you installed the build for your platform from the download page. On macOS, open it from Applications rather than the download folder.
A sign-in code did not arrive
Section titled “A sign-in code did not arrive”Check the spam folder, then request a new code. The code expires quickly. If your organization requires its own sign-in, use Continue with your organization instead of the email code.
Sync is not moving
Section titled “Sync is not moving”For iCloud or Dropbox, check that the account is connected and that the device has space. For HelloHQ Sync, check that the device is approved and that the organization’s plan includes HelloHQ Sync.
Something is still wrong
Section titled “Something is still wrong”The Guide is documentation, not a support desk. Support is in the admin console of your HelloHQ account.